After months of adjusting to the ripple effect caused by the pandemic, many of the world’s top fast-food chains have recovered from their lows. Leading fast-food chain restaurants are altering their future strategy, opting for more drive-through, delivery, and carryout options as they shift away from dine-in options.
Yum CEO, David Gibbs, emphasized their focus on expanding these options, “But the other part of the story is curbside carryout. You’re seeing that not just in the restaurant industry, but in retail. It’s great because of the drive-through constraints are at their peak. No matter how great you are at drive-through, you can still fit only X amount of cars in a single line”. Yum is among one of the industry leaders that is adapting to the permanent changes in consumer behavior in the fast-food industry.